Refund & Returns Policy

Refund & Returns Policy – Your Satisfaction Guaranteed

At Bookszest, your satisfaction matters. While we strive to deliver high-quality books every time, we understand that issues can happen. This policy explains how returns, refunds, and exchanges work—clearly and transparently.

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Return Policy Overview

We offer a 7-day return window from the delivery date so you can shop with confidence.

⏰ Return Window

• 7 calendar days from delivery
• Weekends & holidays included
• Special cases reviewed individually

🚚 Return Shipping

• Free return shipping (company fault)
• Prepaid return labels provided
• Tracked shipments for safety

💳 Refund Processing

• Refund to original payment method
• Processed within 5–7 business days

✅ Returnable Items

Books in new or lightly browsed condition, including damaged or incorrect deliveries.

❌ Non-Returnable Items

• Severely damaged or water-affected books
• Torn pages, stains, or odors
• Requests after 7 days

⚠️ Even if your item isn’t eligible, contact us—we may offer store credit or replacement.

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Step-by-Step Return Process

1. Contact us within 7 days
2. Receive return approval
3. Pack items securely
4. Ship using provided label
5. Refund processed after inspection

📞 Contact Options

• Email: support@bookszest.com
• Live Chat: Available on our website

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Refund Timeline

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Exchange Policy

Free exchanges are available for damaged, incorrect, or defective books. Replacement is shipped after return confirmation.

🔄 Exchange Scenarios

• Wrong item delivered
• Damaged on arrival
• Printing or binding defects

⭐ Every return request is handled personally by our support team.